Manufacturer Warranty
New products sold by Rajapaksha Gaming are genuine and come with the manufacturer's warranty. This page explains what that covers and how we help you make a claim.
Contact our service desk via WhatsApp at +94 71 407 3077 or email [email protected] with your invoice number and fault description.
Bring or courier the item to us. We test it to confirm the fault and let you know what we find before it goes to the manufacturer.
If the manufacturer accepts the claim, they repair or replace the item and we return it to you. We'll keep you updated while it is with them.
Coverage
| Hardware Category | Typical Coverage |
|---|---|
| Processors | Manufacturing defects |
| Motherboards | Manufacturing defects; repair or replacement at the manufacturer's discretion |
| Graphics Cards | Manufacturing defects; repair or replacement through the manufacturer |
| Desktop RAM | Replacement once the fault is confirmed |
| SSDs | Replacement, subject to the manufacturer's write-endurance (TBW) limits |
| Power Supply Units | Manufacturing defects |
| Gaming Laptops | Manufacturer hardware warranty |
| Gaming Consoles | Manufacturer hardware warranty |
| Gaming Monitors | Panel and internal electronics, per the manufacturer's terms |
| Gaming Peripherals | Sensor, switch, and cable defects |
Warranty periods vary by brand and model. Where we have it, the period is shown on the product page; ask us before you buy if it isn't.
Send us your invoice number and a short description of the fault, and we'll take it from there.